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What You Agree To When You Use dv444

These legal terms set out how dv444 operates, what we expect from you, and what you can expect from us — covering account use, wallet transactions via bKash, Nagad and Rocket, and your rights as a registered account holder.

Account TermsPrivacy & DatabKash / Nagad / Rocket Wallet UseJurisdiction & EligibilityPolicy Contact
dv444 What You Agree To When You Use dv444
DATA & ACCOUNT SECURITY

How dv444 Handles Your Data and Account Safety

We collect only the account and transaction data necessary to run your account and process payments through bKash, Nagad and Rocket. Data is held securely, access is restricted to authorised staff, and we do not sell personal information to third parties. You can request a copy of the data we hold, ask us to correct inaccuracies, or raise a deletion request — subject to any retention obligations that apply under law.

Data Retention

We keep transaction records, including bKash and Nagad payment logs, for the period required by applicable financial compliance rules. You may request a summary of your data at any time.

Cookie Use

Our site uses session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences from the settings link in the site footer.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact live chat immediately to freeze the account while we investigate.

Change Requests

To update registered details — name, mobile number or linked wallet — submit a request through email support with a copy of your identity document. Changes are applied after verification.

POLICY CONTACT PATHS

Reach Us About Any Legal or Policy Matter

If you have a question about these terms, want to request access to your personal data, or need to flag a concern about your account — our support team handles policy queries through the same channels used for account help. Responses to formal data or legal requests may take longer than routine support tickets, but we acknowledge every submission.

Live Chat Open the chat widget from any page on the site. For legal queries, select 'Account & Policy' from the topic menu so your message reaches the right team.
Email Support Send detailed policy or data requests by email. Include your registered account ID and the specific clause or data category your query relates to for a faster response.
In-App Help Access the Help section from your account dashboard on mobile. Policy FAQs and a direct message form are available there without needing to switch apps.

Common Questions About Our Terms and Your Rights

These are the questions we hear most often about account eligibility, data rights and how our legal terms apply in Bangladesh. If your question is not covered here, use the live chat or email route listed above.

Access depends on your local law and the eligible regions we serve. You are responsible for confirming that using the platform is permitted under the laws that apply to your location before opening an account.

We collect your registration details, login activity and transaction records — including bKash, Nagad and Rocket payment logs. We use this data only to operate your account and process payments.

Yes. Send a data access request to our email support channel with your account ID. We will compile a summary of the data we hold and respond within a reasonable timeframe under applicable rules.

Matching names are required for identity verification during withdrawals. A mismatch between your account name and your Rocket or bKash wallet name can pause a transaction until the discrepancy is resolved.

We notify registered accounts through the contact method on file when we make a material change to these terms. Continuing to use the account after that notification counts as acceptance of the updated version.

Submit a deletion request by email with your account ID. Deletion is processed subject to any retention obligations we hold under financial compliance law — we will confirm exactly what can be removed.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.